Overview
This Refunds and Return Policy applies to all digital service licenses sold through our online store. As a business operating in Spain, we comply with Spanish consumer protection regulations, including Real Decreto Legislativo 1/2007, and applicable EU legislation governing digital content transactions.
Eligibility for Refunds
We offer refunds exclusively for unused customer licenses. A license is considered unused when it has not been activated, downloaded, or accessed in any way.
Once a license has been used, activated, or accessed, it becomes non-refundable, as returning activated digital licenses would compromise the integrity of the service and negatively affect other customers.
Non-Refundable Items
- Store licenses are strictly non-refundable.
- Any license that has been activated, downloaded, or accessed is non-refundable.
How to Request a Refund
Refund requests must be submitted through our contact form. Please include:
- Your full name
- Order number
- Email address used for the purchase
- A brief explanation of your request
We will review your request and respond within 30 days from the date of submission.
Legal Compliance
This policy is designed in accordance with Spanish consumer law and EU regulations governing digital content. By purchasing digital licenses from our store, you acknowledge and accept the terms outlined in this Refunds and Return Policy.
Contact
If you have any questions regarding this policy, please reach out through our contact form. We are here to assist you.